FAQ's

It’s important to stay up to date with the latest industry standards for both yourself and others’ safety.

Here are a few useful links to certified safety & security websites which can help answer frequently asked questions.

  • What Fire Extinguishers Are Best For Me Or My Business?

    Information from http://www.firexo.com

    As trusted distributors of FireXO products, we have you covered for all types of fire safety requirements. You can find answers to frequently asked questions at the below link to help you discover fire safety solutions that suit your specific needs.

  • Find Out More About Fire Safety Law

    Information from http://www.london-fire.gov.uk

    Discover your legal obligations.

    Find out more about fire safety law, including Regulatory Reform (Fire Safety) Order 2005 – what's often known as the 'Fire Safety Order'

  • What Kind Of Fire Alarms Do I Need?

    Information from http://www.london-fire.gov.uk

    Learn about different kinds of fire alarm systems, and get a better understanding of what you might need to install in your property.

  • What Are The Five Most Common Faults With Burglar Alarms?

    Ensuring your property is fitted with a burglar alarm system will provide many benefits, including deterring intruders, protecting your family and possessions, thus giving you peace of mind. However, those benefits will only last if your alarm system continues to function properly.

    Loose Cables Connections

    Almost any electrical device can be prone to loose connections, and their existence is frequently due to poor installation. A loose connection can cause a number of problems, including complete malfunction, an inability to charge correctly – which can in turn render the system useless during a power cut – and a lack of intrusion detection. Connections can commonly be affected by extremes of weather resulting in excessive heat or moisture.

    Battery Failure

    Every burglar alarm has a battery, whether it’s the sole source of power or used as a back-up, in general batteries will have a lifespan of two to five years. Batteries are therefore a vital component of any burglar alarm system and the most common fault here is that the battery run out. A low battery can cause the system to fail completely, so it’s important not to ignore a beeping keypad or a flashing light or warning code on the display. It may be that the battery simply needs fully charging, but if the issue persists it will need replacing.

    Faulty Sensors

    All burglar alarms function through sensors. These are designed to detect vibrations/movement measuring heat changes/door position using a magnetic door contact. Sensors can develop faults and either not detect when they are supposed to or if faulty they can also cause false alarms as they detect intrusions even when there are none. Correct installation and regular maintenance can prevent issues with your sensors.

    A Faulty Control Panel or Keypad

    The control panel is the system’s engine room, in that it controls and connects everything together. On modern systems, the control panel will carry out a number of functions such as managing zone types and capacity, arming and disarming the alarm, and logging events and activation records. If the control panel isn’t functioning properly it can show tamper and zone faults, which might make it difficult to set the alarm, or it might freeze and become unresponsive.

    The Bell Doesn't Ring

    The loud ringing that an alarm makes when it detects an intrusion is known as the ‘bell’. If this is faulty, it may fall silent when activated and therefore fail to attract attention. This could be caused by a low battery, in which case we would repair or replace it during the service.